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Customer questions and answers for
Central Vacuum Systems

Customer questions and answers:
220 Questions
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223 Answers

Customer questions and answers for Central Vacuum Systems

Question

Tech Support

Is technical support available to assist in replacing the relay board assembly in a model CV-350?
Age: 55-64
Gender: Male
asked 6 days ago
Customer avatar
by
Wayne
Texas
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your inquiry. Please contact our Technical Support group at 888-336-6151. They will be glad to assist you with this issue.
answered 3 days ago
Customer avatar
by
NuToneCustomerService
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Question

MY CV450W WILL NOT SHUT OFF.

asked 1 week, 1 day ago
Customer avatar
by
ZEKE
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model CV450W central cleaning system. First you should disconnect one of the low voltage wires (the wires coming back to the tank from the house) from the tank and make sure the unit still runs when plugged in. If it does not constantly run at that point, you would have a short in the wiring. If the unit continues to run, you would need a new relay assembly, part number 10941147. You can get the relay through the “Shop for Parts” link at the top of our web site page, or use the “Dealer Locator” link on our page to find a service center in your area.
answered 6 days ago
Customer avatar
by
NuToneCustomerService
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Question

my sweeping access door spring is weak and won't turn on suction. Should i replace it or is there an adjustment/

Age: 55-64
Gender: Female
asked 1 week, 3 days ago
Customer avatar
by
kingfisher
Tennessee, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central cleaning system Vacpan. There is no adjustment to make on this product. It would need to be repaired or replaced. You can use the “Dealer Locator” link at the top of our web site page to find a service center in your area.
answered 1 week, 1 day ago
Customer avatar
by
NuToneCustomerService
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Question

Can I use carpet freshner?

I have the VX1000 central vacuum and wanted to know if carpet freshner was safe to use. The brand of carpet fresh in question is Glade room and odor eliminator
Age: 25-34
Gender: Male
 
Products related to my question
 
 
 
asked 1 week, 5 days ago
Customer avatar
by
Snoop
Georgia, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central cleaning system. We have no test data showing whether the carpet fresheners damage the units. We do not recommend using the central cleaning systems to clean up fine particle materials such as dry wall dust and larger amounts of talcum powder. These types of materials can cause the bag to get stopped up and burst, thus damaging the motor.
answered 1 week, 3 days ago
Customer avatar
by
NuToneCustomerService
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Question

Auto-power?

We just purchased a house with the NuTone central vac system already installed. I am having trouble figuring out if there is a way for the vacuum to come on automatically when I plug in the hose in the inlets in the upper levels. Currently, the only way I can get it on and off is to go to the basement and flip the switch on the canister. There does not appear to be any other switches to turn it to "auto." The manual that was left for us does not have instructions for this either.
Age: 35-44
Gender: Female
asked 2 weeks, 1 day ago
Customer avatar
by
karen
Virginia, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central vacuum system. There are low voltage wires that go from the canister to each of the inlets. When the hose is inserted into the inlets (or the switch on the hose handle is activated), the tank should automatically come on. Please contact the Technical Service Department at 888-336-6151 for assistance.
answered 1 week, 6 days ago
Customer avatar
by
NuToneCustomerService
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Question

warranty repair

do you have a warranty repair shop in little rock ar 72211 for central vacuums?
asked 2 weeks, 2 days ago
Customer avatar
by
joe
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central cleaning system. Please use the “Dealer Locator” link at the top of our web site page to find a service center in your area.
answered 2 weeks ago
Customer avatar
by
NuToneCustomerService
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Question

What are the hoses that are available for the CV-353?

Age: 45-54
Gender: Male
asked 2 weeks, 2 days ago
Customer avatar
by
rudy
Parsippany-Troy Hills, NJ, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model number CV353 central cleaning system. There are numerous hoses available for the central cleaning systems, depending on your specific requirements. You can see them all on our web site, along with a description of each, or contact the Technical Service Department at 888-336-6151 for assistance.
answered 2 weeks ago
Customer avatar
by
NuToneCustomerService
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Question

sweeper head needs to lift higher out of carpet pile

pushes to hard in top setting
Age: Over 65
Gender: Female
asked 2 weeks, 4 days ago
Customer avatar
by
wanda
Wellman, IA 52356, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central cleaning system electric power head. The height adjustments on the electric power heads have no further adjustments. If you believe the power head height adjustment is defective, you can use the “Dealer Locator” link at the top of our web site page to find a service center to take the power head to for examination.
answered 2 weeks, 3 days ago
Customer avatar
by
NuToneCustomerService
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Question

I have a CT 800 power head that broke. It is discontinued what power head will replace this ?

asked 2 weeks, 5 days ago
Customer avatar
by
Spice
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central vacuum systems. We have not had a model CT800 power head. If it is a CT600, the replacement would be the CT700. You would also need to get a new wand and possibly a new hose. Please contact the Technical Service Department at 888-336-6151 for further assistance.
answered 2 weeks, 3 days ago
Customer avatar
by
NuToneCustomerService
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Question

Why won't my vacuum come on?

I was vacuuming and all of a sudden it just stopped working! Now the vacuum will not even turn on.
Age: 55-64
Gender: Female
asked 2 weeks, 5 days ago
Customer avatar
by
Grammy
SC
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central cleaning systems. You can use the “Dealer Locator” link at the top of our web site page to find a service center in your area or contact the Technical Service Department at 888-336-6151 for assistance.
answered 2 weeks, 3 days ago
Customer avatar
by
NuToneCustomerService
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Question

where do you get replacement bags for canister

Age: Over 65
Gender: Female
asked 3 weeks ago
Customer avatar
by
audrey
Mount Horeb, WI 53572, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central cleaning system. You can purchase replacement bags through the “Shop for Parts” link at the top of our web site page. You will also find a “Dealer Locator” link on our web page to find distributors and service center/parts outlets in your area that may handle them.
answered 2 weeks, 6 days ago
Customer avatar
by
NuToneCustomerService
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Question

Replace cv350w with power head unit

Age: Over 65
Gender: Male
asked 3 weeks, 3 days ago
Customer avatar
by
Bill
Delray Beach, FL, USA
on Central Vacuum Systems
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question on the model CV350W central cleaning system. Please contact the Technical Service Department at 888-336-6151 for assistance.
answered 3 weeks, 1 day ago
Customer avatar
by
NuToneCustomerService
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Question

removing cover to install belt on a BN190 power head

I see the pry places on the side but it will not come off
Age: Over 65
Gender: Male
asked 3 weeks, 4 days ago
Customer avatar
by
frank
Stratford, ON, Canada
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model BN190 central cleaning system power head. Before you pry the bottom off, you will need to remove the light lens and take out the two screws holding the unit together. Please contact our Canadian office at 888-882-7626 for further assistance.
answered 3 weeks, 3 days ago
Customer avatar
by
NuToneCustomerService
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Question

Does hose CH515 or CH615 work with Power Brush CT600 (What I have)

My hose doesn't conduct electricity to my Power Brush anymore. I fixed a broken wire in the hose handle, bus it still doesn't. Time for a new hose anyway.
Age: Over 65
Gender: Male
asked 4 weeks ago
Customer avatar
by
Jim
Sykesville, MD 21784, USA
on Central Vacuum Systems
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question on the model CH515 and CH615 central cleaning system hose. Both hoses will work with the CT600 electric power head. If your current hose has an electrical cord pigtail on the wall end of it, you would need the CH515 hose. If your current hose does not have a pigtail, you would need the CH615.
answered 3 weeks, 6 days ago
Customer avatar
by
NuToneCustomerService
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Question

Need Users Guide

I need a users guide for a central vac 353. thank you.
Age: 55-64
Gender: Female
asked 4 weeks, 1 day ago
Customer avatar
by
Pat
Galena, IL 61036, USA
on Central Vacuum Systems
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question on the model 353 central cleaning system. Please contact the Technical Service Department at 888-336-6151 for assistance.
answered 3 weeks, 6 days ago
Customer avatar
by
NuToneCustomerService
0points
0out of 0found this answer helpful.
Question

What is the replacement number for CH510 hose

Age: 55-64
Gender: Male
asked 4 weeks, 2 days ago
Customer avatar
by
Lonnie
Dandridge, TN, USA
on Central Vacuum Systems
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question on the model CH510 central cleaning system hose. The replacement for the CH510 is now the CH515 hose.
answered 4 weeks, 1 day ago
Customer avatar
by
NuToneCustomerService
0points
0out of 0found this answer helpful.
Question

How do I disconnect the parts of the wand?

Age: Over 65
Gender: Female
asked 1 month ago
Customer avatar
by
Shirley
Oak harbor wa
on Central Vacuum Systems
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question on the central vacuum system. Most of the wands have a button lock on them and you would simply push the button in and pull the wand sections apart, but some of the wands are only a single piece. Please contact the Technical Service Department at 888-336-6151 for further assistance.
answered 4 weeks, 1 day ago
Customer avatar
by
NuToneCustomerService
0points
0out of 0found this answer helpful.
Question

What replaces a ST650 model

Age: Over 65
Gender: Male
asked 1 month ago
Customer avatar
by
Tom
Illinois
on Central Vacuum Systems
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question on the model CT650 electric power head. The newest electric power head is the model CT700. You will need the power head, a new wand, and depending on the hose you have, you may need to replace your hose. Please contact the Technical Service Department at 888-336-6151 for further assistance.
answered 4 weeks, 2 days ago
Customer avatar
by
NuToneCustomerService
0points
0out of 0found this answer helpful.
Question

I need to change the filter bags of my CV352 Nutone.

Do I also need to replace the secondary filter if the system was working just fine before having the bag full?
Age: 35-44
Gender: Female
asked 1 month ago
Customer avatar
by
Roselin
Miami, FL, USA
on Central Vacuum Systems
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question on the model CV352 central cleaning system. The filter should be checked and cleaned, if necessary, when replacement bags are installed. Simply brush filter clean. If the filter is excessively soiled, wash in a mild detergent and thoroughly dry before replacing.
answered 1 month ago
Customer avatar
by
NuToneCustomerService
+1point
1out of 1found this answer helpful.
Question

do all central vacuums need to exhaust to the outside?

if not what is available?
Age: Over 65
Gender: Male
asked 1 month ago
Customer avatar
by
Joe
Texas
on Central Vacuum Systems
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question on the central vacuum systems. We always recommend venting the exhaust completely out of the house.
answered 1 month ago
Customer avatar
by
NuToneCustomerService
0points
0out of 0found this answer helpful.
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