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Customer questions and answers for
Central Vacuum Systems

Customer questions and answers:
243 Questions
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247 Answers

Customer questions and answers for Central Vacuum Systems

Question

My house was built with Vacuflow connections installed in the walls. Will the NuTone Central Vac systems work with those?

Age: 25-34
Gender: Male
asked 2 days ago
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by
Lenny
Ohio, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central vacuum systems. Our vacuum canisters will attach to 2” outside diameter thin wall tubing. If that is what is installed in your walls, they would probably work together.
answered 1 day ago
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by
NuToneCustomerService
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Question

I have an electrical problem with a Vx550 that seems to be in the computer

I have a VX550 that was installed by my licensed electrician with on an anti surge circuit. After about a year of light to medium use. The unit started to become temperamental, and would come on sometimes by itself. I would then shut the system down by hand and start it up again and it would be fine for a while, and then it would happen again every six months to a year apart. We only used it once a month so it wasn't a real problem. Then about a year ago the system just stopped working. Seeing I have other vacs, it wasn't a big hardship and I have been quite busy with work. My electrician has tested the unit and says the problem is in the computer circuit board. So what do I have to do to get it fixed?
Age: 55-64
Gender: Male
asked 6 days ago
Customer avatar
by
Tim
Gilford N.H
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model VX550 central cleaning system. The VX550 would have a four year warranty and you can use the “Dealer Locator” link at the top of our web site page to find a service center in your area to check it out, or contact the Technical Service Department at 888-336-6151 for assistance.
answered 4 days ago
Customer avatar
by
NuToneCustomerService
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Question

When my cv353 is plugged it runs continuously with or without a hose plugged in.

Age: Over 65
Gender: Female
asked 1 week ago
Customer avatar
by
Anne
Roseburg, OR, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model CV353 central cleaning system. It sounds like you either have a short in your low voltage wiring or a stuck relay inside the unit. You can use the “Dealer Locator” link at the top of our web site page to find a service center in your area to check it out or contact the Technical Service Department at 888-336-6151 for assistance.
answered 4 days ago
Customer avatar
by
NuToneCustomerService
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Question

block off plates

Where can I purchase a number of light almond color block off plates with the correct screw spacing to cover outlets in a house where the vacuum system is not used. Standard electrical block off plates do not have the same screw spacing?
Age: 55-64
Gender: Male
asked 1 week, 4 days ago
Customer avatar
by
Russell
Texas
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central vacuum system. If the inlets are a little wider than they are tall, you can use the model 394 cover plate (white only). If the inlets are taller than they are wide, we would not have a cover plate for it. You can use the “Dealer Locator” link at the top of our web site page to find distributors in your area.
answered 1 week, 3 days ago
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by
NuToneCustomerService
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Question

I have several model LA102 door chimes, are the plunger springs still available as a replacement part? If so what is the part number and price?

asked 2 weeks, 5 days ago
Customer avatar
by
sw
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model LA102 door chime. There are no repair parts available for the LA102 door chime.
answered 2 weeks, 4 days ago
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by
NuToneCustomerService
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Question

Suction is working, but the brushes on the motorized nozzle no longer rotate.

Age: 45-54
Gender: Female
asked 1 month ago
Customer avatar
by
Homebrewer
Durham, NH, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central cleaning system electric power head. The problem could be in the hose or the power head itself. You can use the “Dealer Locator” link at the top of our web site page to find a service center in the area or contact the Technical Service Department at 888-336-6151 for assistance.
answered 3 weeks, 5 days ago
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by
NuToneCustomerService
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Question

how can i muffle noise on model 352

asked 1 month ago
Customer avatar
by
27yrold
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model 352 central cleaning system. There is a muffler (model 392) that can be installed on the exhaust side of the 352. This muffler will help reduce the noise that gets transferred to the outside, through the exhaust ducting. There is nothing that can be done if you are trying to quiet the main canister.
answered 1 month ago
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by
NuToneCustomerService
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Question

Power heads

I have a central vacuum system, but the power head has broken. I would like to know if power heads fit universally. That is, would your power head fit an older system that is still working well? Also, does the electric power head that you offer include an electric cord that plugs into the wall?
Age: 55-64
Gender: Female
 
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asked 1 month, 1 week ago
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by
Pam
Meridian, ID, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question. If your existing system has been installed for many years and the hose(s) are older, there is a good chance that you will need to replace the power head, wand and hose. The CT700 is not a universal fit for all of our older hoses and wands. If you need additional assistance, please contact our Technical Support group at 888-336-6151.
answered 1 month ago
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by
NuToneCustomerService
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Question

vc 750 brush will not rotate

I need instructions how to replace belt or remove the base
Age: Over 65
Gender: Female
asked 1 month, 2 weeks ago
Customer avatar
by
jeanine
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central cleaning system power head. The CV750 is the model number of an older unit, but not the model number of the power head. Please contact Technical Support with the model number of your power head for further assistance at 888-336-6151.
answered 1 month, 1 week ago
Customer avatar
by
NuToneCustomerService
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Question

The electricity is not getting from the wall to the vacuum. I've narrowed it down to a problem in the hose since I've bought a new motor and wand.

I see that there is a fuse in the handle of the hose. Could this be the problem?
Age: 55-64
Gender: Male
asked 1 month, 1 week ago
Customer avatar
by
Tom
Kingsburg, CA 93631, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question regarding the central vacuum hose. We will need to know the model of the hose in order to further assist you. Please call Technical Support at 1-888-336-6151.
answered 1 month, 1 week ago
Customer avatar
by
NuToneCustomerService
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Question

My dustpan has low suction, but the suction in the other parts are ok. What could be the issue?

asked 1 month, 1 week ago
Customer avatar
by
Azalea
Chandler, AZ, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question regarding your central vacuum system. If you have good suction at the other inlets, the most likely cause of the poor suction at the dustpan would be a clog. You can use the “Dealer Locator” link on our website to find a service center in your area, or you can call Technical Support at 1-888-336-6151 for further assistance.
answered 1 month, 1 week ago
Customer avatar
by
NuToneCustomerService
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Question

cv-450w where is the serial number location

asked 1 month, 1 week ago
Customer avatar
by
j
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question regarding the CV450 central vacuum. There is a data plate located on the side of the top section of the tank.
answered 1 month, 1 week ago
Customer avatar
by
NuToneCustomerService
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Question

What about lifetime guarantee?

I have a nutone central vacuum system and the motor just burned. Bearings make awful racket and burning odor in basement
Age: Over 65
Gender: Female
asked 1 month, 1 week ago
Customer avatar
by
Grandma B4
Winfield, PA, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question regarding the central vacuum system. Please contact the Technical Services Department at 1-888-336-6151 for assistance.
answered 1 month, 1 week ago
Customer avatar
by
NuToneCustomerService
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Question

Can hear the suction throughout the office

We have had the vacuum system for about 2 1/2 years in the recent added on in our office. We have it throughout the building, we can hear the suction throughout the clinic if it is being used it one of the rooms. Wondering if that is normal or is something missing?? Our Dr actually installed it because he installed it at his home, there is no noise and is very quiet when it sucks at his home. We have the VAcusweep Model # C13671V, not sure if that will be helpful.
Age: 25-34
Gender: Female
asked 1 month, 2 weeks ago
Customer avatar
by
Jenn
LaFayette, NY 13084, USA
on Central Vacuum Systems
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question on the central vacuum system. From your description it sounds like you may have a leak in the system. You may want to have a service station look at the system for you. There is a “Dealer Locator” at the top of our web site page where you can find the closest service center to your location. You can also contact the Technical Service Department at 888-336-6151 for assistance.
answered 1 month, 1 week ago
Customer avatar
by
NuToneCustomerService
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Question

my vacuum won't turn off when i take out the hose, what's wrong with it?

the only way i could get it to turn off was to unplug the unit from the wall - even when i flipped the on off switch it was still running!
asked 1 month, 2 weeks ago
Customer avatar
by
pat
florida
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central cleaning systems. The problem you are having is probably from a stuck relay inside the main canister or a short in the low voltage wiring. Please contact the Technical Service Department at 888-336-6151 for further assistance.
answered 1 month, 1 week ago
Customer avatar
by
NuToneCustomerService
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Question

What unit should I buy to replace a model 599 central Nutone vacumm head andhose

My vacumm is about 18 years old. I put new motor in the vacumm it self but my power head seems to burn up belts fast. Do you have a replace ment head
Age: 45-54
Gender: Male
asked 1 month, 3 weeks ago
Customer avatar
by
doug
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model 599 central cleaning system electric power head. The replacement for the 599 would be the CT700. You would also need a new wand and depending on the hose you currently have, you may need to get a new hose. Please contact the Technical Service Department at 888-336-6151 for further assistance.
answered 1 month, 3 weeks ago
Customer avatar
by
NuToneCustomerService
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Question

How do I replace the inlet of the cv353 ?jvac

asked 1 month, 3 weeks ago
Customer avatar
by
jvacl
on Central Vacuum Systems
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question on the model CV353 central cleaning system. The inlet on the CV353 is held in place with two screws. The replacement inlet part number is 33836000 and it can be purchased through the “Shop for Parts” link at the top of our web site page. If you need further assistance please contact the Technical Service Department at 888-336-6151.
answered 1 month, 3 weeks ago
Customer avatar
by
NuToneCustomerService
0points
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Question

unit does not turn on automatically by inserting to inlet or turn on hose handle,

Age: 45-54
Gender: Male
asked 1 month, 3 weeks ago
Customer avatar
by
jon
ca
on Central Vacuum Systems
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question on the central cleaning system. Please use the “Dealer Locator” link at the top of our web site page to find a service center in your area or contact the Technical Service Department at 888-336-6151 for assistance.
answered 1 month, 3 weeks ago
Customer avatar
by
NuToneCustomerService
0points
0out of 0found this answer helpful.
Question

VX1000C Motor housing door missing

I have a VX1000c unit and the door that leads to the collection bin has a broken hinge. It will not stay on. I have looked all over to try to find a replacement, but cannot fine one. Where can I get a replacement???
Age: 45-54
Gender: Female
asked 1 month, 4 weeks ago
Customer avatar
by
dixiekathy
North Plains, OR
on Central Vacuum Systems
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question on the model VX1000C central cleaning system. Please contact the Technical Service Department at 888-336-6151 for assistance.
answered 1 month, 3 weeks ago
Customer avatar
by
NuToneCustomerService
-1point
0out of 1found this answer helpful.
Question

i have cv 750 and unit do not turn on automatically indoor, if I turn on the unit manually, it won't turn off unless I shut off the main unit switch.

Age: 45-54
Gender: Male
asked 1 month, 4 weeks ago
Customer avatar
by
jon
ca
on Central Vacuum Systems
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question on the model CV750 central cleaning system. The unit should automatically turn on from inserting the hose into an inlet, or from a switch on the hose handle. If you turn the unit on from the switch on the tank itself, the unit will run until the switch is turned off. Please contact the Technical Service Department at 888-336-6151 for further assistance.
answered 1 month, 3 weeks ago
Customer avatar
by
NuToneCustomerService
0points
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