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Customer questions and answers for
Central Vacuum Systems

Customer questions and answers:
408 Questions
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418 Answers

Customer questions and answers for Central Vacuum Systems

Question

Nutone dual stage CV - 450W

The bottom motor on my central vac is going out, the brushes are throwing a lot of sparks and smells very hot. Since the 450W is discontinued, what alternative bottom motor will be an adequate replacement? Like I stated, this is for the "BOTTOM" motor as shown in the pictures I included
Age: 35-44
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asked 1 week ago
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by
Todd D.
Phoenix, AZ, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model CV450W central vacuum system. The brush set for the motor (part number 1803A000) is available if you want to go in that direction. You can get it through the “Shop for Parts” link at the top of our web site page or from the Customer Service Department at 888-336-3948. The motor itself is no longer available through the factory, but you can contact the Technical Service Department at 888-336-6151 for possible assistance.
answered 1 week ago
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by
NuToneCustomerService
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Question

I I need a replacement hose for my nutone model CV 750. which one do I order?

This is the direct contact hose for the power unit for carpets.
asked 1 week, 3 days ago
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by
ojaiz
California, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central vacuum system direct connect hose. We only have one direct connect hose in the line (CH615). It should fit your old wall inlets and attachments. If for some reason it does not connect to your electric power head, you may need an adapter cable. Please contact the Technical Service Department at 888-336-6151 if you need further assistance.
answered 1 week ago
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by
NuToneCustomerService
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Question

Where can I get replacement inlets for the CV 350

Age: 45-54
Gender: Female
asked 1 week, 6 days ago
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by
Amw
La Verne, CA 91750, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central vacuum system. You would need to go through a local distributor for the inlets. There is a “Dealer Locator” link at the top of our web site page that will give you the distributors in your area.
answered 1 week, 5 days ago
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by
NuToneCustomerService
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Question

how far from an inlet is a system pickup device effective?

Age: Over 65
asked 2 weeks ago
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by
Greg
Medford, OR, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central vacuum system. I would assume you are asking about the possible length of the hose for effective vacuuming. Our current carrying hoses that are used with the electric power head are 30 feet long and our longest non-current carrying hose (CH230L) is 42 feet long. There should not be any problem using either one of these hoses with your system. Please contact the Technical Service Department at 888-336-6151 if you need further assistance.
answered 1 week, 6 days ago
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by
NuToneCustomerService
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Question

Where is the Reset button on the CV353? I have electrial power to the motor, but will not turn on. Sounds like a Reset button needs to be pushed.

Age: 45-54
Gender: Male
asked 2 weeks, 2 days ago
Customer avatar
by
Frank
Las Vegas, NV, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model CV353 central vacuum system. The reset button will be on the back of the unit above where the electrical cord goes into the unit. Please contact the Technical Service Department at 888-336-6151 if you need further assistance.
answered 2 weeks ago
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by
NuToneCustomerService
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Question

need replacement belt and roller for my nutone model pb23

Age: 55-64
Gender: Male
asked 2 weeks, 3 days ago
Customer avatar
by
Ed
Montague, MA, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model PB23 central cleaning system electric power head. The belt is part number S09234 and the brush roll is part number S09233. You can get both of these parts through the “Shop for Parts” link at the top of our web site page or from the Customer Service Department at 888-336-3948.
answered 2 weeks, 3 days ago
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by
NuToneCustomerService
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Question

I have a 353 Central vac that has stopped working. Is there a new model that I will be able to easily attach to the existing pipes and low voltage?

My 353 model has stoped functioning. There are no nearby Nutone Service providers so I would like to install a new model myself. Is there a new system that has the same configuration and can be easily attached to the existing piping and low voltage (16V) wiring?
Age: 55-64
Gender: Male
asked 2 weeks, 4 days ago
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by
John
Pomfret, VT, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model 353 central cleaning system. The replacement for the 353 would now be the PP500. The intake and exhaust will not line up exactly as the 353, so you may also need to get the model CF367 (three feet of flexible tubing) to finish the installation. Please contact the Technical Service Department at 888-336-6151 if you need further assistance.
answered 2 weeks, 3 days ago
Customer avatar
by
NuToneCustomerService
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Question

The exhaust air coming from the power unit is very hot. Is this normal?

PP 600 Central Vac
Age: 55-64
Gender: Female
asked 4 weeks ago
Customer avatar
by
Kay
Virginia
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model PP600 central vacuum system. The exhaust air coming from the PP600 will be hot. That is a normal situation.
answered 3 weeks, 6 days ago
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by
NuToneCustomerService
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Question

accessories for CV 353

Need to replace floor/carpet attachment. Low pile carpet
Age: Over 65
Gender: Female
asked 1 month, 1 week ago
Customer avatar
by
Pam
MA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the Central Vacuum system. There is a “Dealer Locator” link at the top of our web site page where you can find distributors in your area that would carry these products.
answered 1 month ago
Customer avatar
by
NuToneCustomerService
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Question

I have the NuTOne Vac (CV_350W) and the motor seems frozen. What can I do about this??

Age: 55-64
Gender: Female
asked 1 month, 1 week ago
Customer avatar
by
Deb
Parkland, FL, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model CV350W central cleaning system. You will need to either get a new motor or replace the unit itself. The motor (part number 33882REB) can be purchased through the “Shop for Parts” link at the top of our web site page or from the Customer Service Department at 888-336-3948. You can also use the “Service Center Locator” found under the “Customer Service & FAQ” section at the top of our web site page to find a service center in your area for local assistance.
answered 1 month, 1 week ago
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by
NuToneCustomerService
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Question

Okay assembled in Canada where are the actual parts made arehey made off shore as in China and just assembled here in Canada

I want something All Canadian manufactured and assembled in Canada. Thks
asked 1 month, 2 weeks ago
Customer avatar
by
Yodaman
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question our Central Vacuum systems. Please contact Broan-NuTone Canada directly for more assistance at 888-882-7626. Thank you.
answered 1 month, 1 week ago
Customer avatar
by
NuToneCustomerService
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Question

Where is the closest service center to Jensen Beach, Florida for the NuTone built in central cleaning system

The brush does not rotate and I need to find a repair shop near Jensen Beach, Florida.
NuTone Built in Central Vauuum - Turbine Powerhead
Age: Over 65
Gender: Female
asked 1 month, 2 weeks ago
Customer avatar
by
tigger
Jensen Beach, FL 34957, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
The closest service center that we have to Jensen Beach, FL is a company by the name of Built In Home Solutions in Jupiter, FL. Their phone number is 561-401-9261.
answered 1 month, 2 weeks ago
Customer avatar
by
NuToneCustomerService
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Question

Where are Tone manufactured

Age: Over 65
Gender: Male
asked 1 month, 2 weeks ago
Customer avatar
by
Yodaman
Ontario Canada
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central vacuum systems. The NuTone central vacuum systems are made in Canada.
answered 1 month, 2 weeks ago
Customer avatar
by
NuToneCustomerService
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Question

Where is the fuse for Nutone VX475C Central System located.

Age: Over 65
Gender: Male
asked 1 month, 2 weeks ago
Customer avatar
by
Bake
US
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model VX475C central vacuum system. There is a circuit breaker located on the right side rear of the unit, above where the power cord comes out. Please contact the Technical Service Department at 888-336-6151 if you need further assistance.
answered 1 month, 2 weeks ago
Customer avatar
by
NuToneCustomerService
+1point
1out of 1found this answer helpful.
Question

Where can I buy replacement motor for CV315-B power head?

asked 1 month, 3 weeks ago
Customer avatar
by
Rhonda
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the Broan model CV315-B electric power brush for the central cleaning system. The motor for the CV315 is no longer available through the factory. Please contact the Technical Service Department at 800-637-1453 for possible assistance.
answered 1 month, 3 weeks ago
Customer avatar
by
NuToneCustomerService
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Question

What vacuum hose do I need to replace the one I have?

I have a Norteck Air Vac Central System and they said they have discontinued the products and to contact your company. I have a central vac system installed in 1991and it still works fine. The vacuum hose has split and I need a replacement. The hose says series X Y Model BCF 27 BCE CCE FCE 27 CE, The hose opening measured appox. 1 and 1/2 inches. What and where do I need to go to replace it. My zip code is 40241 in Louisville Kentucky. Thanks.
Age: Over 65
Gender: Male
asked 2 months ago
Customer avatar
by
Bill
Louisville, KY, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question.
From your description, the Nutone hoses should function with your inlets, as far as size is concerned. There are different types of hoses in our line, which include 120 volt, low-voltage with switch and a standard hose, with no switch. I would suggest that you check the "dealer search", on our website and then visit the Nutone Distributor in your area for the hose most compatible to yours. I hope this information is helpful.
answered 2 months ago
Customer avatar
by
NuToneCustomerService
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Question

My central vac system is about 20 yrs old. It is a Nutone system model CT 600. I need to replace all accessories. What model accessories are compatiab

Age: Over 65
Gender: Male
asked 2 months, 1 week ago
Customer avatar
by
Stan
Wytheville, VA 24382, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question regarding your central vacuum. For assistance identifying which accessories will work with your system, please call Customer Service at 1-888-336-3948.
answered 2 months, 1 week ago
Customer avatar
by
NuToneCustomerService
0points
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Question

CV-750 Central Vac shuts off after about 3 minutes.

Disconnected all hoses to make sure no obstructions - checked all filters - they are clean - unit still shuts off. Unit approx. 17 years old.
Age: 55-64
Gender: Female
asked 2 months, 1 week ago
Customer avatar
by
SIckvacuum
MInnesota
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question regarding the CV750 central vacuum. It sounds like the unit is shutting off because a motor is getting too hot and tripping the thermal protector on the motor. Unfortunately, the motors for this unit are no longer available. You would have to replace your central vacuum tank if this is the cause. If you need further assistance, please contact Technical Support at 1-888-336-3948.
answered 2 months, 1 week ago
Customer avatar
by
NuToneCustomerService
0points
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Question

where can I get a schmatic of a centeral vacume model VX550

Age: 55-64
Gender: Male
asked 2 months, 4 weeks ago
Customer avatar
by
lutzy
Pilot Mountain, Pilot, NC 27043, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model VX550 central vacuum system. There is no schematic available for the VX550, but there is a parts sheet. Please contact the Technical Service Department at 888-336-6151 for assistance.
answered 2 months, 4 weeks ago
Customer avatar
by
NuToneCustomerService
0points
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Question

CV 353

runs without suction hose attached.
Age: 55-64
Gender: Male
asked 3 months ago
Customer avatar
by
Chief
CT
on Central Vacuum Systems
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question on the model CV353 central vacuum system. If your unit runs without a hose installed in an inlet and the ON/OFF switch has no control over it, you would have a stuck relay inside the unit itself, or a short in the low voltage wires inside the house. Please contact the Technical Service Department at 888-336-6151 for assistance.
answered 3 months ago
Customer avatar
by
NuToneCustomerService
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