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Customer questions and answers for
Central Vacuum Systems

Customer questions and answers:
322 Questions
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329 Answers

Customer questions and answers for Central Vacuum Systems

Question

how do I get Model 391 disposal bags ?

We have a Advantage Home Vac system
Age: Over 65
Gender: Male
asked 1 week, 4 days ago
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by
Ken
Lakewood Ranch, FL 34202, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model 391 central cleaning system debris bags. You can get the bags through the “Shop for Parts” link at the top of our web site page. Please insert “391” in the “Search by Part Number” box or contact Customer Service directly at 888-336-3948.
answered 2 days ago
Customer avatar
by
NuToneCustomerService
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Question

Just bought house with CV-450W system but no operation manual. Where do I find manual?

Age: Over 65
Gender: Male
asked 1 week, 1 day ago
Customer avatar
by
JRD
Bellingham, WA, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
If you would like an operation manual for your CV450, please contact Technical Support at 1-888-336-6151.
answered 6 days ago
Customer avatar
by
NuToneCustomerService
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Question

Removing the Dirt Receptacle Pail

We inherited a CV554, CV556, (or) CV570 central cleaning system with our 2006-built home upon purchase. I believe it may never have had the dirt receptacle pail emptied. I tried, but cannot remove the pail. The instructions, page 3, of the Homeowner's Operating Instructions state that one must unclasp and remove the lower receptacle from the motor housing. I have had no trouble finding, and unclasping said clasps. However, the physical pail will not come off. Does it need to be unscrewed? pulled? pried? beaten? or signed up for Obamacare? I have tried a few of the first strategies, within what I considered to be a reasonable amount of force, short of knocking it from the mounting, and received no indication of any degree of success. I am unable to determine whether the actual separation takes place above or below the circumferential black rubber seal ring. Can you please help?

In the process above described, I encountered and was perplexed by the function of the "convenience outlet." Convenient for what? The provided materials on installation and operation make only a naming reference in a diagram. I opened it, and used a thumb to extract the fluff and dirt present, and still wonder why it exists.

thank you!
Age: 45-54
Gender: Male
asked 1 week, 1 day ago
Customer avatar
by
JF
MD
on Central Vacuum Systems
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1 answer
Answers
answer 1
We’re sorry to hear you are having trouble removing the bottom pail from your central vacuum tank. The dirt receptacle is only held in place with the 2 clasps and typically should easily drop down once the clasps have been undone. It sounds like the pail is just stuck to the gasket. The separation should take place below the gasket. If you still need assistance with this issue, please call Technical Support at 1-888-336-6151.
answered 6 days ago
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by
NuToneCustomerService
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Question

I need to replace my CY40-B. What is the latest replacement unit?

Age: Over 65
Gender: Male
asked 2 weeks, 3 days ago
Customer avatar
by
Rick B
Menomonee Falls, WI, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central cleaning systems. We do not have a model CY40 in our data base. Assuming that you are referring to the CV40 main canister, the current replacement would be the PP650. Please contact the Technical Service Department at 888-336-6151 for further assistance.
answered 2 weeks, 2 days ago
Customer avatar
by
NuToneCustomerService
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Question

Will the accessories for the VX475 fit my old CV353W

My CV353W is 20 years old but still runs well, however I need to replace the wands and the hose.
Age: Over 65
Gender: Female
asked 3 weeks, 3 days ago
Customer avatar
by
old hand
North Carolina, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central vacuum system. The current hoses and accessories should work with older as well as the newer systems. Please contact Technical Support for more assistance at 888-336-6151.
answered 2 weeks, 3 days ago
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by
NuToneCustomerService
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Question

I cant get the carpet attachment to stay attached to the hose when vacuuming. Any suggestions?

Age: 35-44
asked 3 weeks, 6 days ago
Customer avatar
by
Vipers Pres
Mo
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central vacuum system carpet attachments. Some of the attachments have a button lock and some are friction fit. If you have a friction fit attachment try pushing the tool on as far as you can, then give it a quarter turn while pushing it on. If you have a button lock and it still does not stay on, contact the Technical Service Department at 888-336-6151 for assistance.
answered 3 weeks, 5 days ago
Customer avatar
by
NuToneCustomerService
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Question

I need to replace my 598 motor driven power brush

Is there any replacement I can use . Everything else works just fine on my very old model #904430665 vacuum
Age: 55-64
asked 4 weeks ago
Customer avatar
by
judy
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central vacuum system electric power head. The replacement for the 598 would now be the CT700. You will also need a new wand and if your hose is original, you would need to get a new hose. Please contact the Technical Service Department at 888-336-6151 for further assistance.
answered 3 weeks, 6 days ago
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by
NuToneCustomerService
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Question

how does the vacuum work in the garage?

Age: Over 65
Gender: Female
asked 4 weeks ago
Customer avatar
by
Jan
Traverse City, MI, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central vacuum system. We are sorry, but we do not understand what you are asking. Please contact the Technical Service Department at 888-336-6151 for assistance.
answered 3 weeks, 6 days ago
Customer avatar
by
NuToneCustomerService
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Question

I need to replace our Broan cv40 centrqal unit. Which Nutone model in ther most suitable replacement?

Age: Over 65
Gender: Male
asked 4 weeks, 2 days ago
Customer avatar
by
Johnboy
wisconsin
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the Broan model CV40 central vacuum system. The current replacement for the CV40 would be the NuTone PP650. You can use the “Model Search” box at the top of our web site page to find information on this unit.
answered 3 weeks, 6 days ago
Customer avatar
by
NuToneCustomerService
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Question

moveinh hose attachment shuts vacumn off at any outllet,but does come on

Motor shuts off at any outlet by moveing hose end
Age: Over 65
Gender: Male
asked 1 month, 1 week ago
Customer avatar
by
fake
Glastonbury, CT, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central vacuum systems. We would need more information to assist you with your problem. Please contact the Technical Service Department at 888-336-6151 for assistance.
answered 1 month, 1 week ago
Customer avatar
by
NuToneCustomerService
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Question

I recently purchased a house with a new tone vacuum system. Is there anyway I can get an instruction booklet? Perhaps download from online?

asked 1 month, 2 weeks ago
Customer avatar
by
Jeanne
Asheville nc
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central cleaning systems. If you have one of the “VX” series of central vacuums, you can download the installation and operating instructions from our web site. If you have any other series, please contact the Technical Service Department at 888-336-6151 for assistance.
answered 1 month, 2 weeks ago
Customer avatar
by
NuToneCustomerService
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Question

CV 554 runs without any hose plugged in the outlet. Why

Age: Over 65
Gender: Male
asked 1 month, 4 weeks ago
Customer avatar
by
Tree
Stanley, VA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model CV554 central cleaning system. You either have a short in the low voltage wiring inside the house or the relay is stuck shut. First disconnect one of the low voltage wires from the tank and check to see if it is still running. If it is not, you have a short in the low voltage wiring. If it is still running, you will need to replace the relay (part number 0648B000) inside the main canister. You can get this part through the “Shop for Parts” link at the top of our web site page or by contacting Customer Service at 888-336-3948. Please contact the Technical Service Department at 888-336-6151 if you need further assistance.
answered 1 month, 3 weeks ago
Customer avatar
by
NuToneCustomerService
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Question

Required electrical service for Nutone central vacuums

You have recommended models VX475 or VX550 as replacements for our old CV553W. The old model uses a 15 amp circuit breaker, while these newer models recommend 20 amp service. Will we need to have an electrician install a 20 amp circuit breaker to install one of these units?
Age: Over 65
Gender: Male
asked 1 month, 3 weeks ago
Customer avatar
by
Gary
Saint Louis, MO, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Yes. Both of the recommended units require a 20 amp. service.
answered 1 month, 3 weeks ago
Customer avatar
by
NuToneCustomerService
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Question

What is the best replacement unit for model #CV553W?

We have an older Nutone unit model #CV553W on which the motor is burning out. We've been quoted a price on the installation of model #PP550, but I've also seen models #CV400 and VX475 listed as appropriate replacements. What do you recommend?
Age: Over 65
Gender: Male
asked 1 month, 3 weeks ago
Customer avatar
by
Gary
Saint Louis, MO, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question. There are (2) models in our current product line, that would be appropriate for replacement of your CV553W. The VX475C and the VX550C are both "cyclonic" units that have similar specifications to what you have now. If you would like to view the installation and specification information on both, it is available on our website at www.nutone.com.
answered 1 month, 3 weeks ago
Customer avatar
by
NuToneCustomerService
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Question

Where can I download the users manual for NuTone #CV-350W

I purchased a home with a NuTone #CV-350W central vacuum system installed. No user manual was provided. I would like to download the users manual so I can properly care for and use the system
Age: Over 65
Gender: Male
asked 1 month, 4 weeks ago
Customer avatar
by
Keith
Chambersburg, PA, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model CV350W central cleaning system. Please contact the Technical Service Department at 888-336-6151 for assistance.
answered 1 month, 4 weeks ago
Customer avatar
by
NuToneCustomerService
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Question

I need to replace my 398 NG

The roller belt broke and the roller has broken apart on the belt end
Age: Over 65
Gender: Male
asked 1 month, 4 weeks ago
Customer avatar
by
TomB
Potomac, MD, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model 398NG central cleaning system electric power head. The replacement for the 398NG would be the CT700. You will also need to get a new wand and depending on the hose you presently own, you may need to get a new hose. Please contact the Technical Service Department at 888-336-6151 for further assistance.
answered 1 month, 4 weeks ago
Customer avatar
by
NuToneCustomerService
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Question

how to replace bulb in powerhead model 598

Age: 55-64
Gender: Female
asked 2 months ago
Customer avatar
by
sunny
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model 598 central cleaning system electric power head. To replace the light bulb you first loosen (but do not remove) the two screws next to the beater bar. Turn the power head over and remove the protective headlight cover. To remove the bulb, push in and turn the bulb counterclockwise. To reinstall, reverse the above steps. Please contact the Technical Service Department at 888-336-6151 if you need further assistance.
answered 1 month, 4 weeks ago
Customer avatar
by
NuToneCustomerService
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Question

The beater bar does not come on.

The beater bar would not start until you had the handle half way to the floor. Now it won't come on at all. I can see the V clip is quite worn in the bottom attachment to the pipe going into the power head. Does the V clip need to be replaced?
Age: Over 65
Gender: Male
asked 2 months ago
Customer avatar
by
Shemp
VA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the central vacuum system electric power head. You can use the “Service Center Locator” found under the “Customer Service & FAQ” section at the top of our web site page, to find a service center in your area to look at the power head for you or contact the Technical Service Department at 888-336-6151 for assistance.
answered 2 months ago
Customer avatar
by
NuToneCustomerService
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Question

where do I get replacement powered hose for CT 600 sweeper head?

Age: 45-54
Gender: Male
asked 2 months ago
Customer avatar
by
Gary
United States
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question regarding our central vacuum hoses. You will have to order a replacement hose through any of our Nutone distributors. You can use the “Dealer Locator” link on our website to help find a local distributor in your area. If you need further assistance, please call Nutone Customer Service at 1-888-336-3948.
answered 2 months ago
Customer avatar
by
NuToneCustomerService
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Question

The reset button on power unit VX-550 keeps tripping as soon as I turn it on. How can we get it fixed?

Age: 55-64
Gender: Male
asked 2 months, 3 weeks ago
Customer avatar
by
Chet
Trout Run, PA 17771, USA
on Central Vacuum Systems
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1 answer
Answers
answer 1
Thank you for your question on the model VX550 central cleaning system. You can use the “Service Center Locator” found under the “Customer Service & FAQ” section at the top of our web site page to find a service center in your area or contact the Technical Service Department at 888-336-6151 for assistance.
answered 2 months, 3 weeks ago
Customer avatar
by
NuToneCustomerService
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